Privacy Policy

1. Introduction

Golden Bee Import Export Company (“Golden Bee”, “Gobe Vietnam”, “we”, “us”, or “our”) operates the website gobeimex.com (the “Website”). We are a business-to-business (B2B) exporter of fresh tropical fruits and vegetables from Vietnam to international markets, including the EU, Canada, Russia, Malaysia, Thailand, Hong Kong, and the Middle East.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our Website, contact us, request a quotation, or do business with us. We are committed to handling your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies, and Vietnam’s Decree No. 13/2023/ND-CP on Personal Data Protection.

2. Data Controller and Contact Information

The data controller responsible for your personal data is:

• Company: Golden Bee Import Export Company
• Address: [Insert registered business address]
• Email: [Insert contact email]
• Phone: [Insert phone number]

3. Personal Data We Collect

Because we are a B2B company, most of the personal data we process relates to business representatives, buyers, suppliers, and partners. We may collect:

1. a) Data you provide directly:

• Full name, job title, and company name
• Business email address and phone number
• Company address and country
• Content of your inquiries, quotation requests, and correspondence
• Information provided when subscribing to our newsletter or updates

1. b) Data collected automatically when you use the Website:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on the Website, and referring website
• Cookies and similar technologies (see our Cookie Policy for details)

1. c) Data related to business transactions:

• Billing and shipping details of your company
• Trade references, import licenses, and documentation required for export/import compliance
• Payment-related information processed through banking channels (we do not store card details on the Website)

4. How We Use Your Personal Data

We use personal data for the following purposes:

1. Responding to inquiries and quotation requests – to communicate with you about our products, pricing, availability, and shipping terms.
2. Performing contracts – to negotiate, conclude, and fulfill export contracts, including logistics, customs clearance, phytosanitary certification, and delivery.
3. Business administration – invoicing, accounting, record keeping, and legal compliance.
4. Marketing – sending newsletters, product catalogs, seasonal availability updates, and trade show invitations, where you have consented or where permitted by law. You may opt out at any time.
5. Website improvement – analyzing Website traffic and usage to improve content, navigation, and user experience.
6. Legal obligations and protection – complying with export regulations, food safety requirements, tax laws, and defending our legal rights.

5. Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on the following legal bases:

• Performance of a contract – processing necessary to respond to your request or fulfill a business agreement.
• Legitimate interests – operating and securing our Website, maintaining business relationships, and conducting B2B marketing, balanced against your rights.
• Consent – for newsletters and non-essential cookies, which you may withdraw at any time.
• Legal obligation – compliance with customs, export, tax, and food safety regulations.

6. Sharing Your Personal Data

We do not sell personal data. We may share personal data with:

• Logistics and shipping partners – freight forwarders, shipping lines, and airlines involved in delivering goods.
• Customs and regulatory authorities – in Vietnam and destination countries, as required for export/import procedures and phytosanitary inspection.
• Banks and payment institutions – for processing international payments (e.g., L/C, T/T transactions).
• Professional service providers – IT hosting, email services, analytics providers, accountants, and legal advisors, under appropriate confidentiality obligations.
• Government bodies – where disclosure is required by law, court order, or to protect our legal rights.

7. International Data Transfers

As a global export business, personal data may be transferred to and processed in countries outside your own, including Vietnam and the countries of our customers and partners. Where data of EU/EEA residents is transferred outside the EEA, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or rely on other lawful transfer mechanisms.

8. Data Retention

We retain personal data only as long as necessary for the purposes described above:

• Inquiry data: up to 24 months after our last contact, unless a business relationship is established.
• Contract and transaction data: for the duration of the business relationship plus the retention period required by Vietnamese accounting, tax, and customs laws (generally 5–10 years).
• Newsletter data: until you unsubscribe.
• Website analytics data: in accordance with the retention settings described in our Cookie Policy.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to certain processing, including direct marketing
• Receive your data in a portable format
• Withdraw consent at any time (without affecting prior lawful processing)
• Lodge a complaint with a supervisory authority (for EU residents, the data protection authority in your country of residence)

To exercise any of these rights, contact us at [Insert contact email]. We will respond within the timeframes required by applicable law.

10. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure, including secure hosting, access controls, and encryption of data in transit (HTTPS). However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Website and services are intended for businesses and business professionals. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has provided us with personal data, please contact us so we can delete it.

12. Third-Party Links

Our Website may contain links to third-party websites (e.g., partner or certification body websites). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Significant changes may be communicated by email or a notice on the Website.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Head office: PH49, No. 23, Street No. 2, Phuong Viet Residential Area, Binh Dong Ward, Ho Chi Minh City, Vietnam
• Factory: No. 194, Group 3, An Binh Hamlet, Hoi Cu Commune, Dong Thap Province, Vietnam
• Phone/Whatsapp: +84 939 93 54 55
• Email: Info@gobeimex.com